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Frequently asked

QUESTIONS

  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • What other custom products do you make?
    In addition to our general use and guided custom journals, RBN offers custom planners, to-do lists, checklists, stationary (save the dates, invitations, letterhead etc.). Coming soon - we will also have RBN pens, t-shirts, tumblers, mugs and tons more merchandise.
  • What is the difference between the types of RBN journals?
    Great question!! RBN offers 3 types of journals: Standard, semi-guided and fully-guided. Standard - A journal great for general use (I. on-the go note taking). Partially Guided - A partially more comprehensive series of prompts and activities with instruction on how to maximize your journaling experience. Fully Guided - A 30-day more comprehensive series of prompts and activities with instruction on how to maximize your journaling experience.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Where is RBN located?
    We are located in Charlotte, NC, USA.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • Where does RBN ship to?
    We ship both domestic and internationally.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • How does the RBN Rewards program work?
    Click the Rewards icon in the bottom left of your desktop screen Select one or more of the available "ways to earn" options Point immediately applied to account. *Social media share-to-earn rewards are only applied once. Then after, customers can continue to earn points with each purchase and on birthdays.
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